Important & General Booking Information

Important & General Information

The holiday price includes breakfast, afternoon tea, dinner and accommodation and includes all the local French taxes. It does not include travel to and from the resort/chalet, winter sports (inc. ski) insurance, lift passes, ski hire, ski lessons, afternoon tea & evening meal on the staff day off, transfers to and airports and/or stations to the chalet/resort. For more info on Ski schools etc click here.

Check in is 2pm (14:00) but you are more than welcome to arrive earlier. Your hosts will show you where to leave your bags before you grab breakfast in one of the cafés nearby.

Check out is 9am (09:00) Please vacate your rooms by this time to ensure they can be cleaned in time for the next guests checking in that afternoon. Please note that you may not be able to shower or change if you ski on the day of your departure.

1. Making your Booking

To secure your holiday, please complete the online Booking Form. The group leader must be at least 18 years of age and, in making the booking, both confirms he/she is authorised to make the booking on behalf of the entire group. Payment can be made via the secure booking form or over the telephone. We will only accept one payment transaction per group for deposits and one payment transaction per group for final payment.

On receipt of a completed Booking Form and subject to availability & deposit, the holiday will be confirmed by email attached with your invoice. Please check your invoice carefully as soon as you receive them and contact us immediately if any of the information appear is incorrect as it may not be possible to make changes later. We regret that we cannot accept any liability if we are not told of any inaccuracies within 10 days of our sending you this confirmation.

2. Payment
A deposit of £100 per person (or full payment if booking within 10 weeks of departure) must be paid at the time of booking. We must receive the balance of the holiday cost no less than 10 weeks prior to your departure. This is shown on your Confirmation Invoice. If we do not receive all payment due in full and on time we reserve the right to treat your booking as cancelled by you. In this case, the cancellation charges set out in Clause 6 below will be payable.

Self-catered summer holidays are taken in full at time of booking.

N.B. Credit card payments do not incur any charge from us. However, as payment is automatically converted into Euro at our bank's rate of exchange during transaction, your bank may charge you at your end so it is worth checking first. You can also pay by bank transfer to our UK or French account - please let us know your preference as soon as possible. Sorry, we do not accept American Express.

3. Your Contract
A binding contract between us (Ski Hiver) and You comes into existence once your deposit or full payment has been received and we despatch our Booking Confirmation and Invoice to you or your travel agent. French law governs this contract and all matters arising out of it. We both agree that any dispute, claim or other matter, which arises out of or in connection with this contract or your holiday, will be dealt with by the French tribunal.

4. The Cost of your Holiday
Once you have paid your deposit to book your holiday, the price of your holiday is guaranteed against any change in accommodation or food price changes.

5. Changes by You
We do not charge for changing guest names on the booking form. However, if you have paid a deposit for any ski lessons you will lose this deposit. We retain the right to refuse or charge at full price for any additional guests arriving on either the first day or during your stay with us that have not been declared on the booking form at the time of booking or added in advance without our prior knowledge and permission.

6. Cancellation by You
Should you or any member of your group need to cancel your chosen holiday once it has been confirmed, the group leader must immediately advise us in writing. Your notice of cancellation will only be effective when we have received this in writing. As we incur costs from the time we confirm your booking, the following charges apply:

  • Deposits are not refunded
  • 10 weeks or less - 65% of the total cost
  • 6 weeks or less - 70% of the total cost
  • 5 weeks or less - 85% of the total cost
  • 3 weeks or less - 100% of the total cost.
  • Single room supplement will be charged if a cancellation results in a single room.

7. Insurance
We consider adequate travel insurance to be essential and we strongly advise all guests take out holiday insurance and are covered for skiing. Carré Neige is also available and can be added to your ski lift pass (if ordered from us in advance before passes are processed) or at ski pass offices if needed.

8. Force Majeure
We regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by ‘force majeure’. In these Booking Conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity and industrial dispute, natural or nuclear disaster, adverse weather conditions, flooding, fire and all similar events outside our control.

9. Complaints and Problems
In the unlikely event that you have any reason to complain or experience any problems with your holiday while away, you must immediately inform your hosts, representative and/or the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our representative and the supplier as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 28 days of your return to the UK giving your Booking Reference and full details of your complaint. We regret we cannot accept any liability in relation to any complaint or claim which is not notified entirely in accordance with this clause.

10. Behaviour
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your group. Appropriate payment for any such damage or loss must be made to Ski Hiver at the time or before your departure. If you fail to do so you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people and property. If in our opinion or in the opinion of any other person in authority, you or any member of your group behaves in such a way as to cause or be likely to cause danger, annoyance or distress to any other third party or the damage to property we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation the person(s) concerned will be required to leave their accommodation or other services. We have no further responsibility towards such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

11. Special Requests and Medical Problems
If you have any special request you must advise us at the time of booking and clearly note it on your Booking Form. Although we will endeavour to pass any reasonable requests onto the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such booking will be treated as ‘standard’ bookings subject to the above provisions on special requests.

If you or any member of your group has a medical problem or disability which may affect your holiday, please advise us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we feel unable that we can properly accommodate the particular needs of the person concerned, we reserve the right to decline/cancel their reservation.

12. Passports Visas and Health Requirements
A full British passport presently takes four weeks to obtain. Requirements may change and you must check the up to date position in good time before departure if you need to renew your passport. British citizens require a full 10-year passport.

Information on health is contained in the Department of Health leaflet, T4 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain an EHIC card (details in leaflet T4 referred to above) prior to departure.

It is your responsibility to ensure that you are in possession of all necessary travel and health documents prior to departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to the failure on your part to carry correct documentation. If you or any member of your party is not a British citizen, or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.

13. Website Accuracy
Please note the information and prices shown in this website may have changed by the time you come to book your holiday. While every effort is made to ensure the accuracy of the website and prices, regrettably errors occasionally do occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.

The website is our sole responsibility. It is not issued on behalf of and does not commit any independent organisation/carriers whose services are featured in it.

14. Changeover day
Please note that on changeover day you may not be able to have a shower if you ski on the day of your departure. If we do not have clients coming in that day, then you may be able to use the chalet facilities at the discretion of your hosts.

Website Privacy Policy

Key details

This website privacy policy describes how Ski Hiver protects and makes use of the information you give the company when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

This policy is updated from time to time. The latest version is published on this page.

This website privacy policy was updated on: 24th May 2019

If you have any questions about this policy, please email bookings@skihiver.co.uk or write to: Chalet 2 (Hermine), 2 Rue de la Glisse, Montchavin, 73210, La Plagne, France.

Introduction

We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.

We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

The data we may gather:

Name, age and job title

Contact information including email addresses

Demographic information, such as postcode, preferences and interests

Website usage data

Other information relevant to client enquiries

Other information pertaining to special offers and surveys

How we use this data:

Collecting this data helps us understand what you are looking for from us, enabling us to deliver improved products and services.

Specifically, we may use this data:

For our own internal records

To improve the products and services we provide

To contact you in response to a specific enquiry

To customise the website for you

To send you promotional emails about products, services, offers and other things we think might be relevant to you.

To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.

To contact you via email, telephone or mail for market research reasons.

You can always opt out of mailouts by replying to no longer wish to receive them.

Cookies and how we use them:

What is a cookie?

A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

We may use cookies to:

Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.

Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site. Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.

Store information about your preferences. The website can then present you with information you will find more relevant and interesting.

To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies.

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit All About Cookies.

Controlling information about you.

When you fill in a form or provide your details on our website you will see one or more tick boxes allowing you to:

Opt-in to receive marketing communications from us by email, telephone, text message or post.

Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

Sign in to our website and change your opt-in settings.

Send an email to bookings@skihiver.co.uk

Write to us at: Chalet 2 (Hermine), 2 Rue de la Glisse, Montchavin, 73210, La Plagne, France.

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

Security

We will always hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

Links from our site

Our website may contain links to other websites.

Please note that we have no control of websites outside the Ski Hiver domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

 

  • Many thanks for a very enjoyable stay last week in Chalet Barthelemy. We both had an excellent Christmas. The chalet was as great as we remembered and the food was excellent in both taste and presentation and could not be faulted. Please pass on our feedback and thanks to Mike and Keisha. (Richard Dunstan, Jan 19)
  • Everything was perfect, the chalet, location, and communication. Pete and Pat were absolutely fantastic hosts and the food was amazing. (Jeanette Panayi, Jan 2019)
  • We have just returned from a stay in Chalet Hermine our hosts were Cat and Clive. It was our first experience of staying in a catered chalet and it was truly fabulous we had such an amazing time. We had welcome drinks with our hosts on the first evening and Cat asked us all our names, the following morning she greeted us all individually at breakfast considering there was 11 of us I was really impressed!! The food was amazing and perfect after a full day of skiing, especially the lamb tagine this was awesome! Cat and Clive could not do enough to help and made us feel so welcome. I would definitely use this chalet again and would recommend your chalets, the location could not have been better and having such great hosts just made the experience really special. (Jo Martin, 24 Jan 2019)
  • We would like to say our stay with you last week was excellent. The hosts were lovely and really great cooks, they made us feel relaxed and at home. We transferred from Genève with Mountain Rescue who also gave a brilliant service. I would definitely recommend both you and them to friends travelling in the area in the future. In fact, I met an old colleague at Geneva airport and gave her your company name as they ski every year in that area. We wish you all the best with your company for the future and sure it will go well. (Sue Collinge, 4th Feb 2019)
  • We cannot praise your Chalet Chanterelle highly enough. Booking our stay and the changes we requested were made very smoothly. Your staff were welcoming and friendly as was the chalet atmosphere. Warm cosy, clean and comfortable, we were very impressed. The food was great and much appreciated after a long drive. The Chalet location is ideal and free parking too. Having enjoyed our stay so much we will most definitely be back. We can hand on heart highly recommend Chalet Chanterelle. Thanks Guys, in particular thanks to Chris who is a star. (Beverley Johns, 15 March 2019)