Important & General Information
The holiday price includes breakfast, afternoon tea, dinner and accommodation and includes all the local French taxes. It does not include travel to and from the resort/chalet, winter sports (inc. ski) insurance, lift passes, ski hire, ski lessons, afternoon tea & evening meal on the staff day off, transfers to and airports and/or stations to the chalet/resort. For more info on Ski schools etc click here.
Check in is 2pm (14:00) but you are more than welcome to arrive earlier. Your hosts will show you where to leave your bags before you grab breakfast in one of the cafés nearby.
Check out is 9am (09:00) Please vacate your rooms by this time to ensure they can be cleaned in time for the next guests checking in that afternoon. Please note that you may not be able to shower or change if you ski on the day of your departure.
1. Making your Booking
To secure your holiday, please complete the online Booking Form. The group leader must be at least 18 years of age and, in making the booking, both confirms he/she is authorised to make the booking on behalf of the entire group. Payment can be made via the secure booking form or over the telephone. We will only accept one payment transaction per group for deposits and one payment transaction per group for final payment.
On receipt of a completed Booking Form and subject to availability & deposit, the holiday will be confirmed by email attached with your invoice. Please check your invoice carefully as soon as you receive them and contact us immediately if any of the information appear is incorrect as it may not be possible to make changes later. We regret that we cannot accept any liability if we are not told of any inaccuracies within 10 days of our sending you this confirmation.
A deposit of £100 per person (or full payment if booking within 10 weeks of departure) must be paid at the time of booking. We must receive the balance of the holiday cost no less than 10 weeks prior to your departure. This is shown on your Confirmation Invoice. If we do not receive all payment due in full and on time we reserve the right to treat your booking as cancelled by you. In this case, the cancellation charges set out in Clause 6 below will be payable.
Self-catered summer holidays are taken in full at time of booking.
N.B. Credit card payments do not incur any charge from us. However, as payment is converted into Euro during transaction, your bank may charge you at your end so it is worth checking first. We use our bank's exchange rate of the day to convert Sterling to Euro. You can also pay by bank transfer to our UK or French account - please let us know your preference as soon as possible. We do not accept American Express.
3. Your Contract
A binding contract between us (Ski Hiver) and You comes into existence once your deposit or full payment has been received and we despatch our Booking Confirmation and Invoice to you or your travel agent. French law governs this contract and all matters arising out of it. We both agree that any dispute, claim or other matter, which arises out of or in connection with this contract or your holiday, will be dealt with by the French tribunal.
4. The Cost of your Holiday
Once you have paid your deposit to book your holiday, the price of your holiday is guaranteed against any change in accommodation or food price changes.
5. Changes by You
We do not charge for changing guest names on the booking form. However, if you have paid a deposit for any ski lessons you will lose this deposit. We retain the right to refuse or charge at full price for any additional guests arriving on either the first day or during your stay with us that have not been declared on the booking form at the time of booking or added in advance without our prior knowledge and permission.
6. Cancellation by You
Should you or any member of your group need to cancel your chosen holiday once it has been confirmed, the group leader must immediately advise us in writing. Your notice of cancellation will only be effective when we have received this in writing. As we incur costs from the time we confirm your booking, the following charges apply:
- Deposits are not refunded
- 10 weeks or less - 65% of the total cost
- 6 weeks or less - 70% of the total cost
- 5 weeks or less - 85% of the total cost
- 3 weeks or less - 100% of the total cost.
- Single room supplement will be charged if a cancellation results in a single room.
We consider adequate travel insurance to be essential and we strongly advise all guests take out holiday insurance and are covered for skiing. Carré Neige is also available and can be added to your ski lift pass (if ordered from us in advance before passes are processed) or at ski pass offices if needed.
8. Force Majeure
We regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by ‘force majeure’. In these Booking Conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity and industrial dispute, natural or nuclear disaster, adverse weather conditions, flooding, fire and all similar events outside our control.
9. Complaints and Problems
In the unlikely event that you have any reason to complain or experience any problems with your holiday while away, you must immediately inform your hosts, representative and/or the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our representative and the supplier as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 28 days of your return to the UK giving your Booking Reference and full details of your complaint. We regret we cannot accept any liability in relation to any complaint or claim which is not notified entirely in accordance with this clause.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your group. Appropriate payment for any such damage or loss must be made to Ski Hiver at the time or before your departure. If you fail to do so you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people and property. If in our opinion or in the opinion of any other person in authority, you or any member of your group behaves in such a way as to cause or be likely to cause danger, annoyance or distress to any other third party or the damage to property we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation the person(s) concerned will be required to leave their accommodation or other services. We have no further responsibility towards such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
11. Special Requests and Medical Problems
If you have any special request you must advise us at the time of booking and clearly note it on your Booking Form. Although we will endeavour to pass any reasonable requests onto the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such booking will be treated as ‘standard’ bookings subject to the above provisions on special requests.
If you or any member of your group has a medical problem or disability which may affect your holiday, please advise us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we feel unable that we can properly accommodate the particular needs of the person concerned, we reserve the right to decline/cancel their reservation.
12. Passports Visas and Health Requirements
A full British passport presently takes four weeks to obtain. Requirements may change and you must check the up to date position in good time before departure if you need to renew your passport. British citizens require a full 10-year passport.
Information on health is contained in the Department of Health leaflet, T4 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain an EHIC card (details in leaflet T4 referred to above) prior to departure.
It is your responsibility to ensure that you are in possession of all necessary travel and health documents prior to departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to the failure on your part to carry correct documentation. If you or any member of your party is not a British citizen, or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.
13. Website Accuracy
Please note the information and prices shown in this website may have changed by the time you come to book your holiday. While every effort is made to ensure the accuracy of the website and prices, regrettably errors occasionally do occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
The website is our sole responsibility. It is not issued on behalf of and does not commit any independent organisation/carriers whose services are featured in it.
This policy is updated from time to time. The latest version is published on this page.
If you have any questions about this policy, please email firstname.lastname@example.org or write to: Chalet 2 (Hermine), 2 Rue de la Glisse, Montchavin, 73210, La Plagne, France.
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Write to us at: Chalet 2 (Hermine), 2 Rue de la Glisse, Montchavin, 73210, La Plagne, France.
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