General info - catered ski chalet specialists in Les Arcs

General Information

The holiday price includes: Food and Accommodation in the chalet, linen and towels in the chalet plus local French taxes.

The holiday prices does not include: Travel from England to the resort, winter sports insurance, lift pass, ski hire, ski lessons. Afternoon tea & evening meal on the day off, return transfers from the airport to the resort.

For more info on Ski schools etc click here

Changeover Day: On this day we ask clients to bear with us as there is the possibility of an overlap between the incoming and outgoing guests. Rooms will be ready after 1pm, but you are more than welcome to arrive earlier and the staff will show you a place where you can leave your bags and get changed for skiing.

For guests leaving you must vacate your rooms by 9am. If you ski on the last Saturday it will be impossible to have a shower on your return.

1. Making your Booking
To book a holiday with Ski Hiver please call us and provide the relevant details, alternatively we will send you a Booking Form, which is signed and returned to us. The group leader must be at least 18 years of age and in making the booking both confirms he/she is authorised to make the booking for all of the group members and is made on the basis of these booking conditions. The completed and signed Booking Form must then be sent to us together with the payments referred to in Clause 2 below. Payments can be made over the telephone. We will only accept one payment transaction per group for deposits and one payment transaction per group for final payment. On receipt of a completed Booking Form, and subject to availability & deposits the holiday will be confirmed by a Booking Confirmation and Invoice. Please check both documents carefully as soon as you receive them. Contact us immediately if any of the information which appears on the Booking Confirmation is incorrect, as it may not be possible to make changes later. We regret that we cannot accept any liability if we are not told of any inaccuracies within ten days of our sending it out.

2. Payment
A deposit of £100 per person or full payment if booking within ten weeks of departure must be paid at the time of booking. We must receive the balance of the holiday cost not less than ten weeks prior to departure. This is shown on the confirmation Invoice. If we do not receive all payment due in full and on time, we reserve the right to treat your booking as cancelled by you. In this case, the cancellation charges set out in Clause 6 below will be made payable. Balances made by credit card have a 0.7% service charge added to the balance due and is converted to euros on the interbank rate of the day (this includes debit cards) We do not accept amercain express. Self catered chalets, deposits are 25% of the total and balance due is 10 weeks before departure date.

Self catered deposits are 25% of the total during the summer weeks and the balance due is 8 weeks before the departure date.

3. Your Contract
A binding contract between us, Ski Hiver, comes into existence once your deposit or full payment has been received and we despatch our Booking Confirmation and Invoice to you or your travel agent. French law governs this contract and all matters arising out of it. We both agree that any dispute, claim or other matter, which arises out of or in connection with this contract, or your holiday will be dealt with by the French tribunal.

4. The Cost of your Holiday
Once you have paid your deposit to book your holiday, the price of your holiday is guaranteed against change for the food and accommodation.

5. Changes by You
We do not charge for changing people names on the booking form. If you have paid a deposit for the ski lessons you will lose this deposit.

6. Cancellation by You
Should you or any member of your group need to cancel your chosen holiday once it has been confirmed, the group leader must immediately advise us in writing. Your notice of cancellation will only be effective when we have received it in writing at our office. As we incur costs from the time we confirm your booking, the following charges apply: before 10 weeks prior to departure deposits only, 10 weeks and less notice 65% of the fare, 6 weeks and less notice 70% of the fare, 5 weeks and less 85% of the fare, 3 weeks and less notice 100% of the fare. The single room supplement will be charged if a cancellation results in a single room.

7. Insurance
We consider adequate travel insurance to be essential. It is advisable that all guests take out holiday insurance

8. Force Majeure
We regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by ‘force majeure’. In these Booking Conditions, ‘force majeure’ means any event, which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity and industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

10 Complaints and Problems
In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform our representative and the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our representative and the supplier as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us by registered letter within 28 days of your return to the UK giving your Booking Reference and full details of your complaint. We regret we cannot accept any liability in relation to any complaint or claim which is not notified entirely in accordance with this clause.

12. Behaviour
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your group. Proper payment for any such damage or loss must be made at the time direct to Ski Hiver. If you fail to do so you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have considerations for other people. If in our opinion or in the opinion of any other person in authority, you or any member of your group behaves in such a way as to cause or be likely to cause danger, annoyance or distress to any other third party or the damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation the person(s) concerned will be required to leave their accommodation or other services. We have no further responsibility towards such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

13. Special Requests and Medical Problems
If you have any special request you must advise us at the time of booking and clearly note it on your Booking Form. Although we will endeavour to pass any reasonable requests onto the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such booking will be treated as ‘standard’ bookings subject to the above provisions on special requests.
If you or any member of your group has a medical problem or disability which may affect your holiday, please advise us before you confirm your booking so that we can advise as to the suitability of the chose arrangements. In any event, you must give us full details in writing at the time of booking. If we feel unable that we can properly accommodate the particular needs of the person concerned, we reserve the right to decline/cancel their reservation.

15. Passports Visas and Health Requirements
A full British passport presently takes four weeks to obtain. Requirements may change and you must check the up to date position in good time before departure. Information on health is contained in the Department of Health leaflet, T4 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain a completed and issued E111 card (details in leaflet T4 referred to above) prior to departure. British citizens require a full 10-year passport.
It is your responsibility to ensure that you are in possession of all necessary travel and health documents prior to departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to the failure on your part to carry correct documentation. If you or any member of your party is not a British citizen, or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.

16. Website Accuracy
Please note the information and prices shown in this website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the website and prices, regrettably errors occasionally do occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
The website is our sole responsibility. It is not issued on behalf of and does not commit any independent organisation/carriers whose services are featured in it.

17. Changeover day

Please note on changeover day that you will not be able to have a shower if you ski on the last Saturday of your holiday. Due to incoming guests there would not be enough hot water for everyone. If we do not have clients coming in then you may use the facilities of the chalet before you travel home.

  • Hi, I am sorry its taken so long, but I just wanted to say a big thank you to you and your staff. We loved the chalet. We had a fab time and could not have wished for more. Two very new skiers now hooked and one with rekindled passion. Thank you again Martin, Lou and James
  • Can you please pass on your thanks to your team, especially Kate and Loreen, for a great time we had. What a wonderfully spacious chalet in the lovely village, perfect for families. The food was perfect and plentiful, and the hosting was really friendly and relaxed. Many thanks Dominic, Janice and Murray Pearson
  • Thanks for a great week – your organisation was faultless with ski passes and lessons available as promised on arrival, the ski hire was so convenient being run “in house” and the quality met everyones requirements. Transfers were the easiest I have experienced in 30 years of skiing
    Richard Abbott
    Teacher
  • Just wanted to say thank you very much on behalf of all our party for a brilliant week’s holiday. The chalet was lovely, the food superb and our chalet girls, Emily and Zoe, absolutely excellent. You even managed to organise amazing weather for us. I would definitely consider booking with you again.
    Jane Blake